REFUND POLICY

Last Updated: March 24, 2026

Overview

At RKIT Labs, we strive to provide high-quality IT training and support services. This Refund Policy outlines the conditions under which refunds may be requested.

1. Online Training Courses

7-Day Money-Back Guarantee

• Eligibility: First-time students enrolling in self-paced courses

• Timeframe: Request refund within 7 days of purchase

• Conditions:

  • Less than 30% of course content has been accessed

  • No certificates have been issued

  • No previous refunds have been granted to the student

Live Training Courses

• Before Course Starts: Full refund if requested at least 48 hours before the first session

• After Course Starts: No refunds once the first live session has begun

• Cancellation by RKIT Labs: Full refund if we cancel the course

Course Bundles and Programs

• Refund eligibility is based on individual course policies

• Partially completed bundles may receive pro-rated refunds at our discretion

2. Job Support Services

Monthly Subscriptions

• Cancellation: Cancel anytime; no refund for current month

• Unused Services: No refunds for unused time in the current billing cycle

• Free Trial: Cancel during trial period for no charge

Hourly/Session-Based Support

• Before Session: Full refund if cancelled at least 24 hours in advance

• No-Show: No refund if you miss a scheduled session without notice

• After Session: No refunds after the session has been conducted

3. Interview Preparation Services

Mock Interview Packages

• Before First Session: Full refund if requested before the first mock interview

• After Sessions Begin: Pro-rated refund for unused sessions (minus 20% administrative fee)

• Rescheduling: Free rescheduling with 24-hour notice

Interview Coaching Programs

• Within 3 Days: Full refund if less than 25% of coaching sessions completed

• After 3 Days: No refunds, but sessions can be rescheduled

4. Corporate Training Programs

Custom Programs

• Before Start: 50% refund if cancelled more than 7 days before start date

• Less Than 7 Days: 25% refund if cancelled 2-7 days before start date

• Within 48 Hours: No refund if cancelled within 48 hours of start

• After Program Begins: No refunds; remaining sessions can be rescheduled

Standard Corporate Packages

• Refunds follow the same policy as live training courses

5. Non-Refundable Items

The following are NOT eligible for refunds:

• Certification Exam Fees: Third-party exam fees are non-refundable

• Study Materials: Downloaded or accessed digital materials

• Completed Services: Any fully delivered service or completed course

• Promotional Discounts: Courses purchased with special promotional pricing

• Renewal Fees: Subscription renewals are non-refundable

• Administrative Fees: Processing and administrative fees

6. Refund Process

How to Request a Refund

1. Email rkitlabs@gmail.com with:

   • Your name and account email

   • Order number or invoice number

   • Reason for refund request

   • Date of purchase

2. Or call +1-508-222-8929 during business hours

Processing Time

• Refund requests are reviewed within 3-5 business days

• Approved refunds are processed within 7-10 business days

• Refunds are issued to the original payment method

• It may take additional time for your financial institution to process

Partial Refunds

We may offer partial refunds in cases such as:

• Service quality issues (evaluated case-by-case)

• Technical problems preventing access

• Pro-rated refunds for unused portions

7. Course Transfers and Credits

Course Transfers

• Transfer to another course of equal or lesser value (one-time only)

• Transfer fee may apply

• Must request within the refund eligibility period

Account Credits

• In lieu of refund, we may offer account credits

• Credits valid for 12 months from issue date

• Credits are non-transferable and non-refundable

8. Service Quality Issues

Technical Problems

• If technical issues prevent access, we will:

  • Extend access period at no charge, OR

  • Provide full refund if issue cannot be resolved

Instructor Issues

• If an instructor is unavailable, we will:

  • Provide a qualified replacement instructor, OR

  • Offer full refund if replacement is unacceptable

Content Issues

• If course content significantly differs from description:

  • Full refund within 14 days of discovery

  • Must provide documentation of the discrepancy

9. Exceptions and Special Circumstances

We may provide refunds outside of this policy for:

• Medical emergencies (with documentation)

• Military deployment (with official orders)

• Extenuating circumstances (evaluated individually)

10. Chargebacks and Disputes

• Contact us before initiating a chargeback

• Chargebacks may result in account suspension

• We will provide documentation to dispute fraudulent chargebacks

• Chargeback fees may be charged to your account

11. Changes to Refund Policy

• We reserve the right to modify this policy

• Changes will be posted with an updated date

• Your continued use constitutes acceptance of changes

• Purchases made before changes are subject to the policy at time of purchase

12. Contact for Refund Requests

RKIT Labs – Refunds Department
Email: rkitlabs@gmail.com
Phone: +1-508-222-8929
Business Hours: Monday-Friday, 9 AM – 6 PM PST

Please allow up to 48 hours for initial response to refund requests.